RETURN, EXCHANGE & REFUND POLICY

At Jhumkoo, we design and deliver women’s fashion that’s crafted with care — and we want your experience to reflect the same. If for any reason you're not satisfied with your purchase, we offer a simple return and exchange process.

Return & Exchange Window

You may raise a return or exchange request within 3 days of receiving your order.

How to Initiate a Return/Exchange

• Use the Return/Exchange option under the “My Order” section on our website

• Email us at support@jhumkoo.com

While initiating the request, please share clear images of the product along with the price tag attached. This is mandatory to validate the request.

Return & Exchange Conditions

We accept returns or exchanges only if:

• The product is unused, unwashed, and unworn

• All original tags and labels are intact

• The garment is returned in its original or secure alternate packaging

We do not accept returns or exchanges for:

• Products that have been used or tampered with

• Products that are damaged (unless delivered damaged)

Pickup & Quality Check

• After your request is approved, our logistics partner will attempt a pickup within 48–72 working hours at the original delivery address.

• The delivery executive will perform a basic quality check at pickup. If the item fails QC, pickup will be denied.

• If pickup doesn’t happen on time, please contact us directly.

Warehouse Review

In some cases, QC will be done after the product reaches our warehouse. If the return fails final QC, no refund or exchange will be processed, and the item will not be shipped back.

Important Notes

• Items from different orders must be returned separately.

• Please ensure only original Jhumkoo garments are returned. We will not be responsible for incorrect items.

• If our courier service is not available in your area, we may ask you to self-ship the item and reimburse up to ₹160 with valid courier receipt.

Refund Policy

• Prepaid Orders: Refunded to original payment method

• COD Orders: Refunded to your bank account after details are securely submitted

• Refunds are processed post quality approval. We are not responsible for incorrect bank details shared.

Refund status will be shared via email/SMS. If not received within 14 working days, please contact your bank using the provided UTR.

Note: Any discount vouchers, coupons, or gift cards used during purchase are non-refundable and non-reusable.

EXCHANGE POLICY

We offer hassle-free exchanges for women’s garments that meet our return conditions.

• Exchanges are shipped to the original delivery address only. For a different address, please opt for a refund and place a new order.

Exchange Options:

1. Same product, different size – No additional cost

2. Different product:

   • If the new item is higher in value, the price difference must be paid

   • If lower in value, the difference will be refunded after pickup and QC

• The refund or payment adjustment will be based on the net amount paid (excluding discounts)

• Exchange processing begins only after successful pickup and quality approval

• Exchange is subject to stock availability and serviceable PIN codes

• A single item can only be exchanged for one replacement

• Separate requests must be raised for multiple items

• Free products or gifts included in the original order must also be returned if you are returning/exchanging the main item

• Any misuse of this policy will lead to denial of return/exchange at Jhumkoo’s sole discretion