User Consent and Agreement

By accessing and using the website jhumkoo.com ("the Website"), you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this Privacy Policy. Your continued use of the Website constitutes your acceptance of its terms in full.

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Limited User Rights

As a user of this Website, you agree that you shall not, under any circumstances, reverse-engineer, alter, duplicate, distribute, transmit, display, perform, reproduce, publish, license, or create derivative works from any part of the Website or its content. You also agree not to transfer or sell any information, software, products, or services obtained from the Website.

For absolute clarity, any mass reproduction, downloading, or modification of the Website’s content—whether for commercial or non-commercial purposes—without written permission from Jhumkoo is strictly prohibited and will be subject to legal action under applicable Indian laws.

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User Conduct and Acceptable Use Policy

By using the Website and its services, you agree to use them solely for lawful purposes. You must ensure that all content, messages, and communications you post or transmit are appropriate and respectful. You agree not to:

• Defame, abuse, harass, stalk, threaten, or violate the legal rights of others.

• Post, upload, publish, share, or distribute content that is obscene, profane, defamatory, offensive, infringing, illegal, or otherwise inappropriate.

• Upload files that contain software or content protected by intellectual property laws unless you legally own or control the rights or have received necessary permissions.

• Upload or transmit files that are infected with viruses, corrupted data, malware, or any similar software that may damage another user's system or the Website itself.

• Circulate unauthorized promotional content including surveys, contests, pyramid schemes, or chain letters.

• Download or redistribute files posted by another user that you know, or reasonably should know, are not legally available for distribution.

• Misrepresent or remove legal or proprietary notices such as author attributions, copyright tags, or trademarks from any uploaded content.

• Violate any applicable laws, guidelines, or the Website's terms of service, either within India or internationally.

• Engage in behavior that could damage, overburden, or impair Jhumkoo’s services or interfere with any other party’s use of the Website.

Jhumkoo reserves the right to restrict, suspend, or terminate services for users who misuse any feature, provide false information, initiate repeated returns or complaints, or engage in abusive conduct.

Furthermore, you shall not post any objectionable, defamatory, or derogatory remarks about jhumkoo.com, its team members, employees, affiliates, or representatives on any of its digital or physical properties. Any such behavior may lead to suspension of your account and legal recourse.

User Warranty and Representation

By using this Website, you represent and warrant that any content or material you submit or upload is either your own or you have the legal right to use it. You confirm that such content does not violate or infringe upon any intellectual property rights, proprietary rights, or any other legal rights of any individual or entity.

Additionally, you affirm that, to the best of your knowledge, there are no pending legal proceedings, disputes, or investigations against you regarding any of the content, including but not limited to copyrights, trademarks, service marks, or any other proprietary rights, that you have used in connection with any service offered by Jhumkoo.

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Intellectual Property Rights

Unless clearly stated otherwise, all intellectual property rights related to this Website and its content are the exclusive property of Jhumkoo - RUTEJ CLOTHING PRIVATE LIMITED . This includes, but is not limited to:

• Copyrights and related rights

• Trademarks, service marks, trade names, and logos

• Patents and utility models

• Designs, databases, source code, and proprietary software

• Meta tags, icons, text, images, videos, graphics, and links

• Trade secrets, goodwill, and know-how

You agree not to copy, reproduce, republish, download, transmit, display, distribute, or otherwise use any of the content owned by Jhumkoo without obtaining explicit written permission from us.

However, Jhumkoo does not claim ownership of any original content you upload, post, or transmit through the Website — such as product reviews, photos, or customizations. You retain full rights over that material.

That said, by submitting any content to Jhumkoo’s public platforms (such as product customization or user reviews), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publicly display, modify, and distribute that content for promotional, marketing, or informational purposes. This permission includes the right to allow third parties to access and use such content.

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Links to Third-Party Websites

Jhumkoo.com may contain links to third-party websites (“Linked Sites”) for your convenience. Please note that these websites are not under our control, and we do not monitor, review, or endorse the content or practices of such Linked Sites.

We are not responsible for:

• The accuracy or relevance of content on third-party websites

• Any updates, modifications, or availability of those websites

• The privacy policies or terms of use followed by those websites

• Any transactions or interactions you have with third-party websites

Inclusion of any external link does not imply Jhumkoo’s endorsement of that website, its services, or its operators. We strongly recommend that users independently verify all information before acting upon it or relying on third-party sources.

Disclaimer of Warranties / Limitation of Liability

Jhumkoo has made every effort to ensure that all information presented on this Website is accurate and reliable. However, we do not guarantee the accuracy, completeness, reliability, or suitability of any content, product, or service listed on the site. All content and services are provided “as is” and “as available” without warranties of any kind.

Under no circumstances shall Jhumkoo be held liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Inability to use the Website or Services

• Unauthorized access to or alteration of your transmissions or data

• Errors, omissions, or inaccuracies in any content or service

• Loss of use, data, profits, goodwill, or any other intangible losses

• Any other matter connected with the use of our Website or Services

These limitations apply regardless of the legal theory under which liability is asserted — be it contract, tort, negligence, strict liability, or otherwise.

Additionally, Jhumkoo will not be held responsible for:

• Temporary unavailability of the Website due to maintenance, updates, or unforeseen technical issues

• Delays or disruptions caused by external factors beyond our control such as internet outages, political unrest, strikes, or natural disasters

• Any risk arising from downloads or interactions on the Website, which are done entirely at your own discretion. You alone are responsible for any damage to your device or loss of data.

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Indemnification

By using this Website, you agree to indemnify, defend, and hold harmless Jhumkoo, its affiliates, officers, directors, employees, and agents from and against any and all claims, losses, liabilities, damages, expenses, or demands — including reasonable legal fees — arising out of or relating to:

• Your use or misuse of the Website or Services

• Any breach or violation of this Privacy Policy or our Terms of Use

• Any claim that your content caused damage to a third party

• Any misrepresentation or misconduct in your interactions with Jhumkoo or other users

This indemnity obligation will survive the termination or deactivation of your account or usage of our Website.

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Pricing

All prices displayed on Jhumkoo.com are in Indian Rupees (INR) and are subject to change without prior notice. Prices may vary for different regions, offers, or sales events, and are updated periodically.

We reserve the right to modify or discontinue products, services, or pricing without liability. Product pricing listed at the time of purchase will be honored unless there is a system-related error or discrepancy.

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Shipping

Once an order is processed and shipped from our end, the title and risk of loss pass to you, the customer. This means Jhumkoo is no longer responsible for any damage, delay, or loss that occurs after dispatch.

While we take every precaution to pack and ship your products securely, any issues that occur in transit (e.g., courier delays, mishandling) should be addressed directly with the shipping partner. However, we will do our best to assist in resolving such issues if brought to our attention.

Delivery

Jhumkoo will make up to three delivery attempts for your order. If the customer is unreachable or declines to accept delivery during these attempts, we reserve the right to cancel the order at our sole discretion.

Estimated delivery timelines are displayed on the Order Summary page at checkout. After successfully placing an order, you will receive an email with the order summary, including the expected delivery date for your location.

Please note that delivery timelines may be extended due to circumstances beyond our control, such as:

• Adverse weather conditions

• Flight delays or transportation issues

• Political or social disruptions

• Other unforeseen logistical challenges

In such situations, we will make every effort to notify you via email or SMS. We recommend checking your communication channels regularly for updates.

While we strive to fulfill orders on time, we do not offer compensation for any emotional distress or inconvenience caused due to delivery delays. If you're unsatisfied with the delay, you may cancel your order at any time. For prepaid orders, the refund will be processed back to your original payment method once the cancellation is confirmed.

Note: The buyer acknowledges that ownership of the product(s) transfers at the time of order placement and dispatch confirmation — regardless of whether the goods are shipped via prepaid or Cash on Delivery (COD) methods, which are treated as separate logistical services.

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Termination

Jhumkoo reserves the right to suspend or permanently terminate your access to the Website or any associated services if we determine, in our sole judgment, that you have violated our Terms or engaged in activities harmful to the platform or its users.

If your access is terminated — either by you or by Jhumkoo — we reserve the right to delete your content and related materials. We are not obligated to notify you or retain any backup of your data, and shall not be held liable for the deletion.

You are still liable for any payments or orders placed up to the time of termination. Additionally, any entitlements (such as affiliate earnings, loyalty rewards, etc.) accrued legally before termination shall remain valid, subject to Jhumkoo’s final decision.

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Governing Law

This policy and any disputes arising from the use of this Website shall be governed by and interpreted under the laws of India. By using this Website, you agree to submit to the exclusive jurisdiction of the courts in New Delhi, India, for the resolution of any legal matters.

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Headings

The headings used in this Privacy Policy and Terms are for convenience only and are not intended to limit, interpret, or define the scope of any clause or section.

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Interpretation of Number and Genders

Throughout this document, terms expressed in the singular include the plural and vice versa. Any reference to one gender shall also be considered applicable to all genders. The use of terms such as "including," "includes," or "such as" shall always be interpreted as non-restrictive, meaning "without limitation."

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Severability

If any provision of this document is found to be invalid, unlawful, or unenforceable, such provision shall be severed from the rest of the document. The remaining provisions will continue to remain valid and enforceable to the fullest extent permitted by law.

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Report Abuse

All users are solely responsible for any content or material they upload, post, or share on Jhumkoo’s Website. Jhumkoo does not pre-screen, endorse, or verify user-generated content and shall not be held liable for it.

Users may be held legally responsible for the content they upload — especially if it includes defamatory statements, copyright-infringing material, or content that violates applicable laws. If you believe any content on our Website is abusive or violates your rights, please report it to us promptly.

Unauthorized Charges on Your Card

If you notice a charge on your credit or debit card for a purchase made on Jhumkoo.com that you did not authorize or recognize, we recommend checking with family members, friends, or coworkers who might have had permission to use your card on your behalf.

If the charge still appears unfamiliar, please notify us about the unauthorized transaction within 60 days from the date of the transaction. This allows us to promptly initiate an investigation and take appropriate action.

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Cancellation of Fraudulent or Loss-to-Business Orders

To ensure a safe and secure shopping environment, Jhumkoo proactively monitors all orders for suspicious or fraudulent activity.

In the event any unusual or potentially risky transaction is detected, we reserve the right to:

• Cancel any or all past, current, or future orders

• Refuse service

• Block accounts associated with high risk

• Request further identity verification or supporting documents before processing the order

In cases where an order is cancelled after the payment is made, the amount will be refunded to the original payment method. Please note that promotional vouchers used on such cancelled orders will not be reissued.

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Scenarios Where a Customer May Be Flagged as Fraudulent:

• Failure to respond to payment verification emails sent by Jhumkoo

• Inability to submit relevant identity or payment verification documents

• Misuse of another customer's email ID or phone number

• Use of invalid or fake contact details

• Excessive use of promotional vouchers in a suspicious manner

• Using a special voucher not linked to the intended account

• Repeatedly returning incorrect or unrelated items

• Refusal to accept delivery or make payment for an order

• Involvement in scam-like activities, such as snatch-and-run behavior

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Scenarios Where a Customer May Be Categorized as a Loss to Business:

• Maintaining an abnormally high return rate

• Providing incorrect, incomplete, or unverifiable address details

• Frequent demands for monetary compensation due to minor inconveniences (e.g., minor delivery delays)

• Abuse of return/refund policies or causing excessive operational disruption

Accounts identified under either category — fraudulent or loss to business — may be permanently blocked at Jhumkoo’s discretion to safeguard our operations and community.

Terms for Promotions, Contests, Offers & Campaigns

General Terms for Offers and Promotions

1. Gift Cards & Vouchers
   Gift cards or promotional vouchers issued or sold by Jhumkoo.com (or through its official partners) are provided directly to individual customers. We are not liable for any misuse, loss, theft, or unauthorized use of vouchers or gift cards once issued.

2. Voucher Usage Limitations
   Only one credit note / gift card / discount voucher can be applied per order, unless explicitly stated otherwise in the promotional terms.

3. Discount Vouchers
   Discount codes may be offered periodically to select account holders and are valid only for purchases made via the account associated with the issued voucher.

• Refunds for such orders will be processed via the original mode of payment used (gift voucher, debit/credit card, or bank transfer in case of COD orders).

1. Promotional Discount Codes
   Occasionally, we may offer promotional discount vouchers for specific product categories or order values.

• These codes are non-replaceable if the order fails or is cancelled.

• To avail the best deals, customers are encouraged to combine available platform discounts (as per policy).

1. Campaigns, Schemes & Contests
   Jhumkoo may introduce seasonal offers, exclusive contests, and reward schemes. All such activities will have dedicated terms and conditions listed on our website.

2. Right to Modify Promotions
   We reserve the right to change, update, suspend, or remove any promotional offer or its associated terms at any time without prior notice. We may also withdraw any campaign or scheme entirely from the market.

3. Support for Offers
   If you have any queries related to your discount voucher, credit note, or any promotional scheme, please reach out to our customer support team at support@jhumkoo.com.

4. Contest Participation Disclaimer
   By entering into any contest or giveaway on Jhumkoo.com, you agree to hold Jhumkoo and its affiliates, employees, and partners harmless from any liability, including claims or legal costs resulting from your participation.

5. Voucher Cancellation and Abuse
   We reserve the right to cancel any orders placed using vouchers in scenarios involving misuse, unauthorized access, incorrect pricing, system errors, or non-compliance with the promotion’s terms.

• In such cases, the voucher amount will not be refunded.

1. Unauthorised Use of Promotional Vouchers
   Any platform, website, or individual found publishing unauthorized discount codes or vouchers for Jhumkoo will be subject to legal action.

• We will honor only those codes issued directly by us or through our verified partner platforms.

1. Voucher Restrictions

• Vouchers are valid only on full-priced items (unless mentioned otherwise).

• Vouchers cannot be combined with other ongoing offers or discounts.

• Only one voucher can be used per transaction.

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Terms for End of Season Sale (EOSS)

1. Stock Availability
   Our End of Season Sale (EOSS) is valid while stocks last. Discounts of up to 50% do not mean all products are available at that rate.

• The number of products on sale may change depending on inventory movement.

1. Eligibility & Application

• This sale is applicable only within India and includes fashion and lifestyle categories.

• Sign-up or registration vouchers cannot be used on sale or discounted products.

1. Offer Applicability

• Discounts apply only to eligible items as marked on the website.

• Combining multiple promotional offers is subject to the sole discretion of Jhumkoo.

1. Non-Transferable Offers
   All promotional discounts or vouchers are non-transferable and cannot be redeemed for cash.

2. Right to Extend or Withdraw Sale
   We reserve the right to extend, shorten, modify, or withdraw the sale at any time without prior notice.

3. Right to Modify Terms
   We may, at any point, revise or replace the terms and conditions of the sale or any ongoing promotion with or without customer intimation.

4. Refund Mode
   All refunds for items purchased during the End of Season Sale will be issued in the form of Jhumkoo credit or vouchers, unless otherwise stated.

5. Queries & Support
   If you have any questions related to EOSS, discount codes, or credit notes, feel free to contact our support team at support@jhumkoo.com.

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Disclaimer for Sale Events

It is the customer's responsibility to log in early to access better offers and popular products. Jhumkoo sales operate on a first-come, first-served basis, and items may sell out quickly.

We do not guarantee stock availability and will update customers only when items go out of stock. In case of a conflict between these T&Cs and any contest-specific rules, the contest-specific terms will prevail.

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Transaction Authorization Disclaimer

As a merchant, Jhumkoo shall not be liable for any decline of payment authorization due to the cardholder exceeding the preset limit agreed with the acquiring bank.